Legal
Terms of Service & Refund Policy
Last updated · Version 1.0
These terms explain how IPTV USA provides its video delivery service, what our 99.9% uptime commitment covers, and how cancellations and refunds work. We have kept them in plain English. If anything is unclear, email support@iptvusaservice.com and we will assist.
1. Definitions
- Service
- The IPTV USA streaming subscription service, including live channels, VOD movies, series, catch-up, EPG, Anti-Freeze servers, and related customer support.
- Customer
- The individual or business who places an order and whose details appear on the account ("you").
- Plan
- The package you buy, as listed on our pricing page, which sets your Term, price and included capacity.
- Term
- The fixed period your Plan covers (3 months (1 screen), 6 months (1 screen), 12 months (1 screen), 3 months (2 screens), 6 months (2 screens), 12 months (2 screens), 3 months (3 screens), 6 months (3 screens), 12 months (3 screens), 3 months (4 screens), 6 months (4 screens), or 12 months (4 screens)), starting on the day we issue your Credentials.
- Credentials
- The M3U playlist link, Xtream Codes credentials (Username, Password, Server URL) we issue so you can access the Service.
- Uptime
- The percentage of minutes in a calendar month in which the Service is available, measured under clause 2.2.
- Service Credit
- A credit against future fees, calculated under clause 2.4, given when Uptime falls below our commitment.
- Working Day
- Monday to Friday, excluding federal holidays in the United States.
2. Service Level Agreement (99.9% Uptime)
We maintain a 99.9% uptime standard on all live sports and entertainment streams using automated server failover and redundant US CDN peering routes.
| Monthly Uptime | Service Credit |
|---|---|
| Below 99.9% | 10% |
| Below 99.5% | 25% |
| Below 99.0% | 50% |
3. 7-Day Money-Back Guarantee
Every new subscription is protected by our full 7-Day Money-Back Guarantee. If our streaming quality, channel selection, or server reliability does not meet your complete satisfaction during the first 7 days from purchase, simply contact us on WhatsApp or email, and we will issue a 100% full refund with zero cancellation fees.
4. Device Limits & Acceptable Use
Each subscription plan is licensed for simultaneous streaming strictly up to the screen limit purchased (1, 2, 3, or 4 screens). Sharing credentials beyond the designated screen allowance may trigger automated safety throttling to preserve server integrity.
5. Governing Law
These terms and agreements shall be governed by and construed in accordance with the laws of the United States.
6. Customer Support & Contact
For any billing, technical, or account inquiries, our dedicated support desk is available 24 hours a day, 7 days a week:
- WhatsApp: +33 6 44 65 10 02
- Email: support@iptvusaservice.com